Yes, use the Advanced Editor, you can just attach a few of the logs. zip them up and then add a .txt extension to the file and then attach. Must be less than 1 meg.
From the name I should be able to see what could be enabled to create the log files. Seeing what is in the logs will help also.
Oh and it could be they have enable crpe32 tracing....
See if they have these registry key:
Windows Registry Editor Version 5.00
[HKEY_LOCAL_MACHINE\SOFTWARE\Business Objects\Suite 12.0\Crystal Reports\Logging]
[HKEY_LOCAL_MACHINE\SOFTWARE\Business Objects\Suite 12.0\Crystal Reports\Logging\crpe.bkgrnd]
"Destinations"=dword:00000000
"Position"=dword:00000000
"LogErrorsOnly"=dword:00000000
[HKEY_LOCAL_MACHINE\SOFTWARE\Business Objects\Suite 12.0\Crystal Reports\Logging\crpe.diagnostics]
"Destinations"=dword:00000000
"Position"=dword:00000000
"LogErrorsOnly"=dword:00000000
[HKEY_LOCAL_MACHINE\SOFTWARE\Business Objects\Suite 12.0\Crystal Reports\Logging\crpe.functions]
"Destinations"=dword:00000000
"LogErrorsOnly"=dword:00000000
"Position"=dword:00000000
Suite 12.0 will change, all depends on the version of CR installed.
Setting all of the values to 0 will stop tracing....
I would ask her if she's had issue and someone asked he to enable logging also....
Don