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Re: Linking Archived Sales Orders to Q1 Customer Complaints

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Hi Arijit,

 

Thanks for quick reply!


a) While Sales Order was achieved, how do you get to know the correct achieved Sales order No  against which you need to create a Q1 notification?


You can view them in VA03 without issue. You will get a warning though that indicates it was archived. After the warning it is viewable as normal in VA03.


b) How many such incidents has happened, where achieved Sales Order needs to be settled in Claims?


A lot of notifications have been submitted with the issue but how many result in claims is unknown at this time. I will have to monitor this situation to quantify that.


c) In case you have a high volume of such incidents, where you need to handle many such achieved SD orders through Q1 notification for claims purpose, I believe you should think of some enhancements by analyzing some threads like below.

 

Thank you very much for your help.I checked the link and I think it answers some questions I making assumptions about but not sure it gets me 100% there with direction.

 

Thanks again for your input!

 

Ryan


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